Terms of Use

Thanks for using CalendX. These Terms of Use (“Terms” or “Agreement”) are a legal agreement between you and CalendX, LLC

Introduction

This Agreement ("Agreement") is a legally binding contract between CalendX LLC ("CalendX," "we," "us," or "our"), a United States Limited Liability Company registered in Wyoming state, and the user ("User," "you," or "your") accessing or using the CalendX SaaS platform ("Service").

1. Acceptance

By registering for an account, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are using the Service on behalf of an entity, you represent that you have authority to bind such entity to these Terms.

2. Definitions

Service: The CalendX SaaS platform, including software, features, updates, documentation, and related websites.

User: Any individual, business, or entity accessing or using the Service.

Content: Data, text, images, or materials uploaded, posted, or transmitted by Users.

Subscription: A paid tier (Starter, Professional, Enterprise) granting access to the Service.

Public Profile: A User-generated page displaying work hours, services, and availability for client bookings.

Customer Data: Any information, data, text, files, or materials that User uploads, submits, or otherwise makes available through the Service.

Intellectual Property Rights: All rights in and to patents, utility models, trademarks, service marks, trade names, logos, design rights, copyrights, trade secrets, know-how, and any other intellectual property rights, whether registered or unregistered, and including applications for the grant of any of the foregoing.

3. Eligibility & Geographic Restrictions

3.1 Age Requirement

The Service is designed for professionals and businesses. While there is no age restriction to create an account, Users under 18 years old may not use the Service for commercial purposes or professional activities.

3.2 COPPA Compliance

  • We do not knowingly collect information from children under 13
  • If we learn a child under 13 has provided personal information, we will delete it immediately
  • Parents/guardians may review or request deletion of child's data by contacting [email protected]
  • Learn more about COPPA at FTC's COPPA Guide

3.3 Jurisdictional Availability

  • The Service is available only to Users in the United States, Canada, Denmark, Finland, Norway, Sweden, Iceland and Netherlands.
  • Use outside these regions is strictly prohibited.

3.4 Compliance with Laws

You agree not to use the Service in violation of any applicable local, state, national, or international laws.

4. Account Registration & Security

4.1 Account Creation

  • You must provide accurate, current, and complete information during registration.
  • You agree to update account details promptly to ensure accuracy.
  • CalendX reserves the right to verify the information you provide and to deny service if false information is provided.

4.2 Credentials

  • You are solely responsible for maintaining the confidentiality of your account credentials.
  • Any activities that occur under your account are your responsibility.
  • You must notify CalendX immediately of unauthorized access or breaches at [email protected].
  • We recommend using strong passwords and enabling two-factor authentication when available.

4.3 Account Suspension

  • CalendX reserves the right to suspend, terminate, or refuse service to any User at its sole discretion, including for violations of these Terms.
  • Suspension may occur without prior notice if CalendX reasonably determines that your use of the Service poses a security risk, violates these Terms, or involves fraudulent activities.
  • During suspension, you may not be able to access your account or Customer Data.

5. Subscriptions & Payment Terms

5.1 Paid Subscriptions

  • Three paid tiers (Starter, Professional, Enterprise) with no free trials
  • Immediate payment required for all subscriptions
  • Plan features are described on our pricing page and may be updated from time to time
  • By selecting a Subscription, you agree to pay all fees associated with that Subscription tier

5.2 Payment Processing

  • All payments are processed through Stripe (Terms, Privacy Policy)
  • Users are redirected to Stripe's secure checkout portal
  • You agree to provide accurate and complete billing information
  • You authorize CalendX to charge your payment method for all fees incurred

5.3 Billing & Refunds

All fees are subject to our Refund and Cancellation Policy. Please refer to Section 16 for detailed information regarding cancellations, refunds, and dispute resolution.

5.4 Price Changes

  • Price Lock Guarantee: The Subscription price you agree to at sign-up will remain fixed for as long as you maintain an active Subscription.
  • Upgrades/Downgrades: Changing your Subscription tier adjusts pricing prospectively.
  • We will provide at least 30 days' notice before implementing any price changes that would affect existing customers.

6. User Obligations

6.1 Public Profiles

  • Users are responsible for profile accuracy
  • Prohibited content includes: false information, illegal activities, hate speech
  • You must ensure all public information complies with applicable laws and regulations
  • CalendX reserves the right to remove any profile content that violates these Terms

6.2 Prohibited Activities

  • Reverse engineering or unauthorized access to the Service
  • Spamming, phishing, malware distribution
  • Copyright/trademark infringement
  • Attempting to gain unauthorized access to other users' accounts
  • Using the Service to transmit any viruses, worms, defects, Trojan horses, or other harmful items
  • Creating multiple accounts to circumvent usage limits
  • Scraping or collecting data from the Service without explicit permission
  • Using the Service in any way that could damage, disable, overburden, or impair it

6.3 Compliance

  • EU/UK Users: GDPR compliance required
  • U.S. Users: Relevant state laws (e.g., CCPA)
  • You must comply with all applicable laws and regulations in your jurisdiction
  • You are responsible for ensuring your use of the Service complies with industry-specific regulations relevant to your business

7. Data Practices & Privacy

7.1 GDPR Compliance (EU/UK Users)

7.1.1 EU Representative

  • GDPR Rep (DK)
  • Address: Lautruphøj 1-3, 2750 Ballerup, Denmark
  • Email: [email protected]
  • Web: https://gdpr-rep.eu

7.1.2 Lawful Data Transfer

  • Data transfers to US comply with EU-US Data Privacy Framework
  • We implement appropriate safeguards for international data transfers
  • We process personal data only for specified and legitimate purposes

7.1.3 Your Rights

  • Right to access (Article 15)
  • Right to rectification (Article 16)
  • Right to erasure (Article 17)
  • Right to restriction of processing (Article 18)
  • Right to data portability (Article 20)
  • Right to object (Article 21)
  • Learn more at GDPR Official Text

7.1.4 Data Protection Officer

  • Contact at [email protected]
  • Responsible for monitoring compliance with applicable data protection laws
  • Available to address concerns regarding the processing of personal data

7.2 Data Storage and Security

  • We implement reasonable security measures to protect your data
  • Customer Data is stored on secure servers with encryption in transit and at rest
  • We regularly review and update our security practices
  • While we take security seriously, no system is completely secure, and we cannot guarantee absolute security

7.3 Data Retention

  • We retain Customer Data for as long as your account is active or as needed to provide the Service
  • Upon account termination, we will retain Customer Data for a limited period as required by law or for legitimate business purposes
  • You may request deletion of your data by contacting [email protected]

8. Legal Compliance

8.1 EU Users

  • GDPR-compliant data processing
  • Right to lodge complaints with supervisory authority
  • More information at European Data Protection Board
  • In case of data breach affecting your personal data, we will notify you as required by law

8.2 US Users

  • COPPA-compliant for children's privacy
  • CCPA-compliant for California residents
  • We comply with applicable state privacy laws
  • California residents have specific rights regarding their personal information as detailed in our Privacy Policy

9. Termination

9.1 By User

  • Cancel anytime via account dashboard
  • Cancellation takes effect at the end of the current billing period
  • You remain responsible for fees incurred before termination

9.2 By CalendX

  • Fraud, hacking, or illegal activity
  • Non-payment of fees
  • Service abuse or Terms violations
  • Cancellation may take effect immediately for serious violations
  • We reserve the right to terminate accounts that have been inactive for over 12 months

9.3 Effect of Termination

  • Immediate access revocation
  • Data deletion per retention policy
  • You remain responsible for all fees incurred before termination
  • Certain provisions of these Terms will survive termination, including payment obligations, warranty disclaimers, and limitations of liability

10. Service Availability

10.1 "As-Is" Basis

  • No uptime or performance guarantees
  • Not liable for service interruptions
  • The Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications
  • We will make reasonable efforts to keep the Service operational 24/7, but technical difficulties may occasionally limit or prevent access

10.2 Modifications

  • Right to modify/discontinue service without notice
  • No liability for service changes
  • We may perform scheduled maintenance during which the Service may be unavailable
  • We will attempt to provide advance notice of significant changes or planned maintenance when practical

11. Intellectual Property

11.1 CalendX Intellectual Property

  • All content, features, and functionality of the Service are owned by CalendX or its licensors
  • CalendX's Intellectual Property Rights are protected by copyright, trademark, patent, trade secret, and other laws
  • No right, title, or interest in or to the Service or any content is transferred to you
  • Any use of the Service not expressly permitted by these Terms is a breach and may violate copyright, trademark, and other laws

11.2 User Content

  • You retain ownership of your Customer Data
  • You grant CalendX a worldwide, non-exclusive, royalty-free license to use, reproduce, and display Customer Data solely for the purpose of providing the Service
  • You represent and warrant that your Customer Data does not violate any third-party rights
  • CalendX has the right to remove any Customer Data that violates these Terms

11.3 Feedback

  • Any feedback, suggestions, or ideas you provide may be used by CalendX without any obligation to compensate you
  • We will not claim ownership of your feedback, but may use it to improve our Service
  • You grant CalendX a perpetual, irrevocable, worldwide license to use and incorporate your feedback

12. Liability

12.1 Damage Exclusion

  • No liability for indirect/consequential damages
  • Not liable for data loss or business interruption
  • CalendX will not be liable for any loss of profits, loss of business, business interruption, or loss of business opportunity
  • We are not responsible for damages resulting from your reliance on the Service for critical business operations

12.2 Liability Cap

  • Maximum liability = 12 months of user fees
  • In no event shall CalendX's total liability exceed the amounts paid by you in the 12 months preceding the claim
  • These limitations apply to all liabilities arising out of or related to these Terms, whether in contract, tort, or otherwise

12.3 Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND

CALENDX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT

NO ADVICE OR INFORMATION OBTAINED FROM CALENDX SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS

13. Dispute Resolution

13.1 Governing Law

  • Wyoming law governs these Terms without regard to conflict of law principles
  • Any dispute arising from these Terms shall be governed by the laws of the State of Wyoming

13.2 Jurisdiction

  • WY courts for U.S. disputes
  • EU/UK users retain local court rights as provided by applicable law
  • You consent to the exclusive jurisdiction and venue of federal and state courts in Wyoming state for all disputes

13.3 Class Action Waiver

  • Claims must be filed individually
  • No class/representative actions
  • You may only resolve disputes with CalendX on an individual basis
  • You waive the right to participate as a plaintiff in any class action lawsuit against CalendX

13.4 Arbitration

  • Any dispute arising from these Terms shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association
  • Arbitration shall take place in Wyoming state
  • The arbitrator's decision shall be final and binding
  • Each party shall bear its own costs of arbitration

13.5 Informal Dispute Resolution

  • Before filing a claim, you agree to attempt to resolve the dispute informally
  • You must notify CalendX of the dispute by sending an email to [email protected] with a description of your claim
  • If we cannot resolve the dispute within 60 days, you may pursue formal dispute resolution

14. General Provisions

14.1 Amendments

  • 30 days notice for Terms changes
  • Changes will be posted on our website
  • Your continued use of the Service after changes indicates acceptance
  • If you do not agree with the changes, you must stop using the Service and cancel your account

14.2 Severability

  • Invalid clauses don't affect remainder
  • If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect
  • The unenforceable provision shall be replaced by an enforceable provision that comes closest to the intention of the original provision

14.3 Force Majeure

  • Neither party shall be liable for failure to perform due to events beyond reasonable control
  • Such events may include acts of God, natural disasters, strikes, lockouts, riots, acts of war, terrorism, epidemics, pandemics, communication line failures, and power failures
  • Performance will be excused until the force majeure event has ceased

Third-Party Services

The Service may integrate with third-party applications or services. CalendX is not responsible for the content, functionality, or security of third-party services. Your use of third-party services is governed by their respective terms and privacy policies.

Survival

The following clauses shall survive termination of these Terms: Intellectual Property, Liability, Dispute Resolution, and General Provisions.

14.4 Assignment

  • You may not assign these Terms without CalendX's prior written consent
  • CalendX may assign these Terms to any successor to its business
  • Any attempted assignment in violation of this provision is void

14.5 Entire Agreement

  • These Terms constitute the entire agreement between you and CalendX
  • These Terms supersede all prior or contemporaneous communications and proposals
  • No modification of these Terms shall be effective unless in writing and signed by CalendX

14.6 Contact Information

15. Copyright / Trademarks

15.1 Ownership

  • All content © CalendX LLC
  • Trademarks require written permission for use
  • The CalendX name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of CalendX LLC
  • You may not use these marks without the prior written permission of CalendX

15.2 Copyright Complaints

  • If you believe your copyright has been infringed, please send a notice to [email protected]
  • Your notice must include a description of the copyrighted work, location of the material, your contact information, and a statement of good faith belief
  • We will promptly investigate and take appropriate action

Need help? Contact us at [email protected]

16. Refund and Cancellation Policy

16.1 Subscription Cancellation

You can cancel your subscription at any time directly from your CalendX account. The cancellation takes effect immediately and no amount will be charged for future periods.

16.2 Refund Policy

  • No refunds are granted for subscription periods already billed and for which the service was available.
  • Refunds are granted only in the following cases:
    • Major technical malfunction of the service preventing its use
    • Erroneous or duplicate billing
    • Error on our part in processing your subscription

16.3 Refund Request

For any exceptional refund request, please contact us at [email protected] within 7 days following the billing with:

  • Your customer number
  • Detailed reason for your request
  • Any relevant proof (screenshots, etc.)

We will examine each request on a case-by-case basis and respond within 5 business days.

16.4 Disputes and Chargebacks

If you open a dispute (chargeback) with your bank without contacting us first, we reserve the right to:

  • Immediately suspend your access to the service
  • Contest the dispute with appropriate evidence
  • Refuse any future refunds

We encourage you to contact us directly before initiating a bank dispute in order to resolve any problem amicably.

16.5 Trial Period

You can cancel your free trial at any time before the end of the trial period without being charged.

16.6 Modifications to This Policy

We reserve the right to modify this policy at any time. Changes will take effect immediately upon publication on our website.

Need help? Contact us at [email protected]